ORVEXIA Authenticator — Subscription, Billing & Refund Policy
Operator: ORVEXIA Technologies LLC, Sugar Land, Texas · Product: ORVEXIA Authenticator (https://orvexiatech.com/authenticator) · Product status: Beta / pre-release
Product status: Beta / pre-release. This document describes how the product is designed to work and the commitments ORVEXIA makes for it. It will be updated before launch if the final product differs.
1. Prices and taxes
Prices, the billing period and what each plan includes are shown before you pay. Prices are in U.S. dollars unless shown otherwise. Applicable sales tax (including Texas sales and use tax) is added where required and shown at checkout.
2. Automatic renewal
Subscriptions renew automatically at the end of each billing period at the price then in effect until you cancel. Before you subscribe we show, next to the confirm button: the price, the billing frequency, that it renews automatically, and how to cancel. We obtain your express consent and email you a confirmation with these terms and a cancellation link. For annual plans we send a reminder 15 to 45 days before renewal. We give at least 30 days' notice of a price increase.
3. Free trials
If a plan offers a free trial, we tell you the trial length and the price that will be charged when it ends. The app store reminds you before the trial converts, and we will also remind you where possible. Cancel before the trial ends and you will not be charged.
4. How to cancel
Subscriptions bought through the App Store or Google Play must be cancelled in that store's subscription settings, at any time and without calling anyone. Cancellation takes effect at the end of the current period, and you keep access until then.
5. Refunds
- Payments are non-refundable except where the law requires, if we materially fail to provide the Product, if you were charged in error, or if we discontinue the Product (pro-rata refund).
- Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their policies; we will help you request it.
- To request a refund, email support@orvexiatech.com with your account email and receipt. Approved refunds return to the original payment method within 5–10 business days.
6. Failed payments and disputes
If a payment fails we will retry and notify you; access may be paused until it is resolved. Please contact us before filing a chargeback so we can fix the problem quickly.
7. Records, reminders and price changes
- Your consent is recorded. When you agree to an automatic renewal we record the date and time, the plan, the price and billing frequency shown, the version of these terms and the way you agreed. We keep that record for at least three years, or one year after your subscription ends, whichever is longer, and give you a copy on request.
- Reminders. For every subscription that renews automatically we send, at least once a year, a reminder of the plan, the amount charged, the billing frequency and how to cancel. Free trials and introductory prices receive a reminder before they convert to the regular price.
- Price and material changes. We tell you clearly before a price increase or other material change takes effect, and where the law requires it we ask for your consent first. If you do not agree, you can cancel before the change applies.
- Saving offers. If we show you an offer while you cancel, you can decline it and finish cancelling in the same session.
These commitments follow the federal Restore Online Shoppers' Confidence Act and the strictest state automatic renewal laws, including California's (Business and Professions Code § 17600 and following), and we apply them to every customer.
8. Contact
ORVEXIA Technologies LLC
Mailing address: 12100 S Highway 6, Apt 4205, Sugar Land, TX 77498, United States
Email: support@orvexiatech.com
Website: https://orvexiatech.com
Related documents for this product: Privacy Policy; Terms of Service; Cookie & Tracking Technologies Policy.