ORVEXIA GO — Payments, Fees, Cancellations & Refunds Policy
Operator: ORVEXIA Technologies LLC, Sugar Land, Texas · Product: ORVEXIA GO (https://orvexiatech.com/go) · Product status: In development — not yet generally available
Product status: In development — not yet generally available. This document describes how the product is designed to work and the commitments ORVEXIA makes for it. It will be updated before launch if the final product differs.
1. Who pays what
Before you confirm an order, the Product shows the item price, delivery fee, service fee, any small-order fee, taxes and tip. Merchants see their commission rate, and couriers see the delivery-fee share and any courier subscription, before they sign up. ORVEXIA does not hide fees in the total.
2. Tips
Tips are optional and 100% go to the courier.
3. Discounts
Each promotion says who funds it (ORVEXIA or the merchant). Funding a discount never reduces the courier's pay or tip.
4. Cancellations
- You can cancel free of charge until the merchant or provider accepts the order or booking.
- After acceptance, you may be charged for work already done or goods already prepared; the amount is shown before you confirm the cancellation.
5. Refunds
If an order is missing, wrong, damaged or never arrives, or a booked service is not performed, report it within 48 hours in the Product or at support@orvexiatech.com. Approved refunds return to your original payment method; the cost is borne by whoever caused the problem (merchant, courier, provider or ORVEXIA).
6. Payouts
Payouts to couriers, merchants and providers are made through the payment processor on the schedule shown in their dashboard, net of the disclosed commission or fee.
7. Contact
ORVEXIA Technologies LLC
Mailing address: 12100 S Highway 6, Apt 4205, Sugar Land, TX 77498, United States
Email: support@orvexiatech.com
Website: https://orvexiatech.com
Related documents for this product: Privacy Policy; Terms of Service; Cookie & Tracking Technologies Policy.